FAQ

Company Info

We're based in beautiful Austin Texas!

All of our products can be purchased on our website. If you’re looking for us in stores check out our Store Locator!

Yes! We offer multiple options for Wholesale. Please email us at wholesale@skoutorganic.com and we can assist you with your wholesale needs.

Product Information

Yes, everything we make is USDA Certified Organic by Oregon Tilth.

Yes, all of our products are Plant-Based and Vegan and free of animal products. We are certified Vegan by Vegan.org.

Yes! All of our bars are certified gluten free by GFCO (Gluten Free Certification Organization)

Yes, our original bars are certified Kosher by OU Kosher and our small batch bars are certified Kosher by Earth Kosher. 

All of our regular bars are produced at one facility which is certified by Orthodox Union (OU). Our Small Batch bars are produced at a separate facility which is certified Kosher by Earth Kosher.

All of our products are free of gluten, dairy, and soy. Here's a link to our complete allergen process:

Allergen Process

We do process in a facility that also processes gluten, dairy, grain, soy, wheat, and eggs. Between production runs we go through an extensive allergen cleaning process.

Here's a link to our complete allergen process:

Allergen Process

All of the protein in our bars are derived from organic, plant based proteins. Depending on the flavor of the bar, the protein will be coming from sunflower seeds, pumpkin seeds, and/or peanuts.

Our bars are naturally sweetened using organic dates.

We have 3 flavors that use a small amount of other sweeteners;

- French Toast - Maple Syrup

- Cookie Dough - Coconut Sugar

- Peanut Banana Chocolate Chip - Coconut Sugar

Our Small Batch bars are limited edition flavors that are only available on our website.

We offer fun and unique new flavors exclusively to our web shoppers and once they sell out they're gone so if there's a flavor you'd like to try, try it before it's gone!

Our Organic Strawberry Essence is made from 100% organic strawberries. The process to make strawberry essence consists of heating organic strawberries then trapping the steam and essence from the strawberries.

We use this ingredient to help enhance the overall strawberry taste and aroma in the bar.

Shipping policy

We do our best to ship orders within 2 Business days of receiving them, and then transit time can take anywhere between 2-5 business days. We ship all of our orders from Austin, TX. 

During high volume times and sales we can sometimes experience slight delays that can add an extra 1-2 days to the time it takes us to pack your order.

We ship anywhere in the US including Hawaii and Alaska. (Shipping rates may vary)

We do not ship to Canada at this time but we are exploring different avenues to get our delicious bars to our friends up north. To be notified when this option becomes available sign up at this link.

We are so sorry for the inconvenience, please e-mail hello@skoutorganic and one of our team members will be happy to assist you.

We are so sorry for the inconvenience, please e-mail hello@skoutorganic and one of our team members will be happy to assist you.

USPS: There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 2-3 business days please let us know and our team will be happy to assist you.

Other Carriers: please e-mail hello@skoutorganic and one of our team members will be happy to assist you.

We're sorry for the mistake with your order. Please email a photo of your order and packing slip to orders@skoutorganic.com and we can help get the correct items to you.

Refund and Return Policy

Refund and Return Policy here

Product Allergens

We do offer multiple nut-free options;

Kids Bars

- Apple Pie

- Blueberry Blast

- Raspberry Rush

- French Toast (contains coconut)

- Mango Mayhem

- Strawberry Banana

Protein Bars

- Chocolate Cherry

- Salted Chocolate

- Coconut Vanilla (contains coconut)

We do not process our bars in a nut free facility.

We do go through an allergen cleaning process to avoid cross contamination which we highlight in detail here.

Subscriptions (Subscribe and Save)

All of our subscribe and save orders have a build in 20% off discount so we're unable to stack discounts on top of that.

Yes you can change, pause or cancel your order.  You have the ability to change the delivery date, pause or cancel your order.  All of this is managed in your account. Just login and update as needed.  

You sure do! We offer 20% off automatically for subscription orders.  You also get a better price per bar for ordering larger quantities. 

We will also make sure that when we have a sale that offers a discount larger than 20%, you can use the "larger" discount. Just log into your Manage Subcription account and add the new dicount code to your next order.  receive the larger discount for orders taking place during the promotional period. 

Yes, we will.  We will send you a reminder 3 days before your order is packed letting you know that you will be charged.  At that time, you can update your flavor selections, pause or even cancel your order.  

Build a Box

Yes! Use this link to give Skout Organic as a gift.

This will allow you to select the bar flavors, determine the frequency, add a personalized message and enter the gift recipients address when checking out. It's that simple!   

Yes, you can place a one-time build a box order.  After you select the contents of your build-a-box, you will be able to select the frequency of your order.  This includes a one-time option. 

You sure can.  You can change the contents of your box up up until the day before your order.  We always send you an email and text (if you are enrolled in our SMS communications) three days before your order is packed reminding you that you have an option to change your flavors or delivery timing.  

Of course you can! Your entire order can be Small Batch bars if you like.  Please note that "Small Batch" bars are made in smaller quantities and that if your subscription includes a flavor that we run out of, we will substitue it with another "Small Batch" flavor or the flavor of your choice from our current inventory.  

Skout Snack Club Rewards

The first thing you'll need to do is create and account on this page: Rewards. Make sure to use the same email that you've used on your previous purchases.

If you already have an account login and you'll be able to check your balance, redeem rewards, or complete tasks to gain rewards points.

Once you redeem your reward, your code will show up on your device, be sent via email and will be available on the bottom of the rewards page.

Please reach out to hello@skoutorganic.com and we can help resolve this issue.

Yes,your subscription orders count towards your loyality points.  For subscription orders you automatically go to our highest loyality tier where you will recieve 6 points for every dollar spent.  Learn more about our Skout Rewards program at https://www.skoutorganic.com/pages/rewards