We do our best to ship orders within 2 Business days of receiving them, and then transit time can take anywhere between 2-5 business days. We ship all of our orders from Austin, TX. 

During high volume times and sales we can sometimes experience slight delays that can add an extra 1-2 days to the time it takes us to pack your order.

Don't worry, we did not cancel your order. When we ship with FedEx express if your order is not packed and shipped on the day that the label is created we are required to cancel that label and print a new one.

Please email orders@skoutorganic.com and we'll be happy to provide you with your new tracking number.

We are so sorry for the inconvenience, please e-mail hello@skoutorganic and one of our team members will be happy to assist you.

We are so sorry for the inconvenience, please e-mail hello@skoutorganic and one of our team members will be happy to assist you.

USPS: There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 2-3 business days please let us know and our team will be happy to assist you.

Other Carriers: please e-mail hello@skoutorganic and one of our team members will be happy to assist you.

We're sorry for the mistake with your order. Please email a photo of your order and packing slip to orders@skoutorganic.com and we can help get the correct items to you.